Returns policy

Please note:
• In accordance with our Terms and Conditions, if you are a consumer you are not entitled to cancel your order and claim a refund in respect of products that have been sealed for health protection or hygiene purposes.
• If you return any product to us without good reason, Section 4 (Improper returns) of this policy will apply.

 

1. Introduction

1.1 We have created this policy to enable you to return products to us in appropriate circumstances.
1.2 This policy shall apply to all orders submitted through our website.

 

2. Returns procedure

2.1 If you are entitled to return any product to us under our Terms and Conditions, you must contact us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number.
2.2 Products returned under this policy must be sent by Royal Mail Signed For delivery to 13 Masons Yard, SW1Y 6BU, London, UK.
2.3 You will be responsible for paying postage costs associated with returns under this policy.

 

3. Refunds

3.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
3.2 We will not refund to you the original delivery charges relating to the returned product.
3.3 We will not refund to you any costs you incur in returning the product to us.
3.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
3.5 We will process the refund due to you as soon as possible and, in any event, within 14 days following the day we receive your returned product.

 

4. Improper returns

4.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
(a) we will not refund the purchase price or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.